FAQs
📦 Umbiz Official Store – Frequently Asked Questions
🛍️ What types of products do you offer?
At Umbiz Official Store, we offer a wide range of practical, high-quality lifestyle products—designed to make everyday living easier and more efficient. From foldable prayer rugs built for comfort and portability to space-saving vacuum storage bags, each product is carefully selected to bring value to your home and daily routine.
⏱️ How can I ensure my order is processed quickly?
To ensure fast processing, please complete your payment as soon as you place your order. We typically process all confirmed orders within 1–2 business days.
📦 What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please return it immediately to the delivery rider and contact us via WhatsApp at (0311 2789045). Our support team is ready to assist and resolve the issue promptly.
đźšš How long does shipping take?
Shipping usually takes 4–5 business days from the dispatch date. While we aim for timely deliveries, occasional delays may occur due to courier or weather conditions.
🔍 Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via SMS or email so you can monitor your delivery status in real-time.
đź’¸ What are your shipping rates?
Shipping charges are automatically calculated at checkout based on your location and selected shipping method. We work with trusted courier partners to ensure safe and prompt delivery.
⏳ What should I do if my order is delayed?
If your delivery is delayed beyond the estimated timeframe, please contact our customer support team. We’re here to ensure you have a smooth shopping experience.
🛡️ Do you offer any warranties on your products?
Our products are made with quality in mind, but please note that they do not come with warranties. However, your satisfaction is important to us, and we’re always here to help with any concerns.
đź“ž How can I contact customer support?
For any questions or assistance, feel free to reach out to us on WhatsApp (0311 2789045). We appreciate your trust in Umbiz Official Store and look forward to serving you.